Shipping & Returns Policy
Shipping & Delivery
We offer free shipping on orders over £30*.
For orders under £30, standard shipping is £4.95.
Orders over 20kg will incur added shipping cost. These shipping costs will be made clear in the checkout, although virtually all orders will be under 20kg.
Goods will be dispatched within 48 hours of ordering. Once dispatched, we use a next-working day shipping service.
Delivery times are an estimate only - please note that next working day shipping (after dispatch) cannot be absolutely guaranteed, due to our reliance on third-party couriers. We are not liable for any financial loss which may incur due to a late delivery.
*free shipping over £30 is applicable on retail orders only, not wholesale orders.
We are pleased to be able to offer shipping to the European Union. Please note that at present, we cannot ship candles outside of the UK.
European Shipping Rates are as follows:
Zones 2, 3, 4 = £29.
- Ireland, Northern Ireland, Belgium, Netherlands, Luxembourg, France, Germany, Monaco.
Zone 5 & 51 = £33
- Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden, Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia
Zone 6 = £45
- Andorra, Channel Islands, Liechtenstein, Norway, San Marino, Switzerland
We are currently working on outside-EU/rest of world shipping - watch this space!
*Free shipping over £30 does not apply to wholesale orders.
Wholesale orders will incur shipping costs separate to the shipping costs of retail orders. These costs will be displayed in the checkout.
For international wholesale customers, please create your order as usual by adding items to your basket. Once completed, payment will not be taken, but instead we will contact you to confirm international wholesale shipping rates and confirm your order.
Refunds, Returns & Cancellation Policy
We hope that you love your 100 Acres order. If however you change your mind for any reason, you may return any item in its original condition* for a full refund within 7 working days of delivery.
To do so, please email us at email@example.com. You will then be entitled to a refund from 100 Acres, which will be paid as soon as possible, and in any event within 30 days.
Postage costs of returning items lie solely with the customer. Please ensure that the package is wrapped securely to avoid breakages and leakages. If your items arrive damaged we cannot guarantee a refund.
For your protection we recommend using a tracked and signed delivery service, as we cannot accept liability for goods lost in transit.
We can only refund to the initial payment method used.
Please enclose the following details with your returned products:
Your order ID number
Reason for return/exchange
*Original condition means that there are no scratches or marks on the item, and the items packaging has not been opened or damaged.
We strive to dispatch and ship orders as soon as possible, and so if you choose to cancel your order, this may incur a cost. If you would like to cancel your order, please email firstname.lastname@example.org where we will do our best to assist you.
Faulty, damaged or incorrect items & orders
We conduct stringent quality control checks before dispatch. In the unlikely event that you do receive a faulty, damaged or incorrect item, please contact us on email@example.com where we will assist you with your case.
Please note that the reporting of any faulty, damaged or incorrect items must be reported to us on firstname.lastname@example.org within 28 days of receiving your items.
Any faulty, damaged or incorrect items reported after 28 days will not be accepted.
If returning items due to them being damaged or incorrect, we will refund you both the item cost and return postage costs. Returning the items are the responsibility of the customer, but please enclose a valid invoice or receipt indicating the return postage costs, which we will then fully refund.
Alternatively, you may choose to take replacement or alternative products equalling the initial value of your order.
We are only able to process returns and refunds with the original purchaser of the goods as refunds will be processed to this purchaser’s credit/debit card. If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a replacement item of the same value or full refund.
This returns & refunds policy does not affect your statutory rights.
If you have any queries concerning our returns & refunds policy, please email us on email@example.com.