Shipping & Returns Policy

Domestic Shipping

At present, we are offering free next-day shipping on orders over £70*.

For orders under £70, standard shipping is £4.95.

Most orders arrive within 3 working days, but please kindly allow 5.

You will receive an email once your order has been dispatched, which will include your tracking details. We ship all website orders with Evri.

Please note that any UK deliveries outside of mainland UK - this includes the Isles of Scilly, the Isle of Wight, Northern Ireland, Orkney & Shetland Islands will likely incur an extra shipping cost which we will email you about before dispatch.

For any queries regarding your order, please do feel free to contact us at any time on customercare@100acres.co.uk where we will do everything we can to assist you.

International Shipping

Our fabulous stockist, Bath & Unwind, ship our products internationally. We have linked their website here.

We have briefly paused shipping from our own website to the EU due to complications that have arisen for small businesses since Brexit. We are working to get EU shipping up and running as soon as we possibly can. 

We are currently working on outside-EU/rest of world shipping from our website, too.

Until then, our products can be purchased on Bath & Unwind with international shipping.

Refunds, Returns, Exchanges & Cancellation Policy 

We really hope you love your 100 Acres order. If however, you change your mind for any reason, we offer free returns meaning you may return your item in its original condition* for a refund, provided you contact us within 14 days of delivery. Unfortunately we cannot accept requests for refunds beyond 14 days.

To do start a refund, please email us on customercare@100acres.co.uk where we will guide you through our returns process. Once we receive the items back, you will then be entitled to a refund.

Returned orders outside of the UK mainland may occur an extra return fee due to courier costs however we will ensure this is made clear to you before your refund is processed.

We can only refund to the initial payment method used. 

In the parcel with your returned products, please kindly enclose the following details:

Your name

Your Address

Your order ID number

Reason for return

 *Original condition means that there are no scratches or marks on the item, and the item has not been opened, used or damaged in any way.

Exchanges: Please note that we cannot accept exchanges. Instead we would suggest that your initial order is returned and refunded as per the above, and that you then place another order with the other items that you would like. 

Cancellations: We aim to dispatch and ship orders as soon as possible (usually same or next working day). If you would like to cancel your order, please email us immediately and if it has not yet been dispatched, we will cancel it and issue you with a refund. Please note however that we cannot guarantee the cancellation of orders - if your order has already been dispatched, you will need to return it to us, and once received back, we will issue you with a refund.

Change of Address:

If you would like to change your delivery address, please email us on ellea@100acres.co.uk as soon as possible after placing your order and we will do our very best to assist you.

Please note that there is no guarantee that we will be able to change the delivery address - not only do we use a next day courier by default, but our warehouse team are incredibly efficient and may have dispatched your order by the time we get to your email (while we try to respond to all emails within 1 working day, due to the sheer volume of emails we receive, on some occasions it may be more like 2-3 days).

Please note that responsibility to enter the correct shipping address at the time of placing the order lies solely with the customer, and while we will do all we can to help, changing the delivery address may incur a second delivery charge of £4.95.

Faulty, damaged or incorrect items & orders 

We conduct stringent quality control checks before dispatch. In the unlikely event that you do receive a faulty, damaged or incorrect item, please contact us on customercare@100acres.co.uk where we will assist you with your case. 

Please note that the reporting of any faulty, damaged or incorrect items must be reported to us on customercare@100acres.co.uk within 28 days of receiving your items.

Any faulty, damaged or incorrect items reported after 28 days will not be accepted.

If returning items due to them being damaged or incorrect, we will refund you both the item cost and return postage costs. Returning the items are the responsibility of the customer, but please enclose a valid invoice or receipt indicating the return postage costs, which we will then fully refund. 

Alternatively, you may choose to take replacement or alternative items equalling the value of your initial items.

Gift Returns 

We are only able to process returns and refunds with the original purchaser of the goods as refunds will be processed to this purchaser’s credit/debit card. If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a replacement item of the same value or full refund.

This returns & refunds policy does not affect your statutory rights.

If you have any queries concerning our returns & refunds policy, please email us on customercare@100acres.co.uk.