Shipping & Returns Policy
At present, we are offering free shipping on orders over £30*.
For orders under £30, standard shipping is £4.95.
Goods will be dispatched within 48 hours of ordering. Once dispatched, we use a next-working day shipping service.
Delivery times are an estimate only - please note that next working day shipping (after dispatch) cannot be absolutely guaranteed, due to our reliance on third-party couriers. We are not liable for any financial loss which may incur due to a late delivery.
*free shipping rates are not applicable to wholesale orders.
We have briefly had to freeze shipping to the European Union due to Brexit. We are working to get EU shipping up and running as soon as we possibly can.
We are currently working on outside-EU/rest of world shipping - watch this space!
*Free shipping rates do not apply to wholesale orders.
Wholesale orders will incur shipping costs separate to the shipping costs of retail orders. These costs will be displayed in the checkout.
Wholesale shipping costs depend on the weight of the order. The cost of shipping your order will be calculated and displayed in the checkout. Please be assured that we do all we can to keep wholesale shipping costs as low as possible.
For international wholesale customers, please create your order as usual by adding items to your basket. Once completed, payment will not be taken, but instead we will contact you to confirm international wholesale shipping rates and confirm your order.
Refunds, Returns & Cancellation Policy
We really hope you enjoy your 100 Acres order. If however, you change your mind for any reason, you may return any item in its original condition* for a refund, provided you contact us within 14 days of delivery.
To do so, please email us on firstname.lastname@example.org. You will then be entitled to a refund from 100 Acres, which will be paid as soon as possible (and in any event within 30 days).
Postage costs of returning items lie solely with the customer. Please ensure that the package is wrapped securely to avoid breakages and leakages, and use a fragile postal service if possible. If your items arrive damaged we cannot guarantee a refund. For your protection we recommend using a tracked and signed delivery service, as we cannot accept liability for goods lost in transit.
We can only refund to the initial payment method used.
Please enclose the following details with your returned products:
Your order ID number
Reason for return
*Original condition means that there are no scratches or marks on the item, and the items packaging has not been opened or damaged.
Exchanges: Please note that we cannot accept exchanges. Instead we would suggest that your initial order is returned and refunded, and then another order placed.
Cancellations: We strive to dispatch and ship orders as soon as possible (usually same or next working day). If you would like to cancel your order, please email us immediately and if possible, we will cancel it and issue you with a refund. If your order has already been dispatched, you will need to return it to us, and once received back we will issue you with a refund (thereby effectively cancelling your order).
If you would like to change your delivery address, please email us on email@example.com as soon as possible after placing your order and we will do our very best to assist you.
Faulty, damaged or incorrect items & orders
We conduct stringent quality control checks before dispatch. In the unlikely event that you do receive a faulty, damaged or incorrect item, please contact us on firstname.lastname@example.org where we will assist you with your case.
Please note that the reporting of any faulty, damaged or incorrect items must be reported to us on email@example.com within 28 days of receiving your items.
Any faulty, damaged or incorrect items reported after 28 days will not be accepted.
If returning items due to them being damaged or incorrect, we will refund you both the item cost and return postage costs. Returning the items are the responsibility of the customer, but please enclose a valid invoice or receipt indicating the return postage costs, which we will then fully refund.
Alternatively, you may choose to take replacement or alternative items equalling the value of your initial items.
We are only able to process returns and refunds with the original purchaser of the goods as refunds will be processed to this purchaser’s credit/debit card. If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a replacement item of the same value or full refund.
This returns & refunds policy does not affect your statutory rights.
If you have any queries concerning our returns & refunds policy, please email us on firstname.lastname@example.org.