Delivery & Returns Policy
Goods will be dispatched within 48 hours of ordering where we have stock. Usually this means that you will receive your products within 72 hours of ordering (although this cannot be guaranteed due to our reliance on our third-party couriers). Our delivery times are an estimate only. We are not liable for any financial loss which may incur due to a late delivery.
Standard shipping is £4.95.
Orders of 20kg and over will incur a shipping cost of £14.
Orders of 40kg and over will incur a shipping cost of £30.
20kg is roughly equivalent to over 50 of our 300ml bottles, or 20 of our 400g candles, meaning virtually all of our orders sit within the standard delivery bracket.
Wholesale orders (ordered from a logged-in wholesale account) will incur a shipping cost of 7% of the order total.
We do not currently offer European or international delivery services; we apologise for any inconvenience. This is something we are exploring at present and hope to offer as soon as possible. Watch this space!
We hope that you are pleased with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition* for a full refund within 7 working days of delivery.
To do so please email us at firstname.lastname@example.org. You will then be entitled to a refund from 100 Acres, which will be paid as soon as possible, and within 30 days.
Cost of returning any item lies with the customer, and please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.
Please enclose the following details with your returned products:
Your order ID number
Reason for return/exchange
Damaged or incorrect orders
If you are returning items due to them being damaged, incorrect or you are not happy with the products we will refund you both the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for returning the item. Alternatively you may decide to take alternative products up to the initial value of your order. Please enclose a valid invoice or receipt indicating the return postage costs.
We are only able to process returns and refunds with the original purchaser of the goods as refunds will be processed to this purchaser’s credit/debit card. If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a replacement item of the same value or full refund.
This returns & refunds policy does not affect your statutory rights.
If you have any queries concerning our returns & refunds policy please email us on email@example.com.
*Original condition means that there are no scratches or marks on the item and the items packaging has not been opened or damaged.