Shipping & Returns Policy
Domestic Shipping
At present, we are offering free next-day shipping on orders over £70*.
For orders under £70, standard shipping is £4.95. We dispatch all orders placed before midday on the same working day, and use APC Overnight as our courier on all orders, which is a next-day service.
Our couriers do not leave orders with neighbours or in a safe place by default, so if you would like your order left in a safe place or with a preferred neighbour, please notify us of this in the checkout (there is a box that invites you to leave us delivery instructions) and we will pass these notes onto your courier.
Please note that any UK deliveries outside of mainland UK - this includes the Isles of Scilly, the Isle of Wight, Northern Ireland, Orkney & Shetland Islands will likely incur an extra shipping cost which we will email you about before dispatch.
For any queries regarding your order, please contact customercare@100acres.co.uk.
International Shipping
Our fabulous stockist, Bath & Unwind, ship our products internationally. We have linked their website here.
We have briefly paused shipping from our own website to the EU due to complications that have arisen for small businesses since Brexit. We are working to get EU shipping up and running as soon as we possibly can.
We are currently working on outside-EU/rest of world shipping from our website, too.
Until then, our products can be purchased on Bath & Unwind with international shipping.
Refunds, Returns, Exchanges & Cancellation Policy
We really hope you love your 100 Acres order. If however, you change your mind for any reason, you may return your item in its original condition* for a refund, provided you contact us within 14 days of delivery.
To do so, please email us on customercare@100acres.co.uk where we will guide you through our returns process. You will then be entitled to a refund, which will be paid as soon as possible (and in any event within 30 days).
Please note that if you would like to return or exchange your items, this may incur a small return/re-delivery charge which we will make clear at the time.
We can only refund to the initial payment method used.
Please enclose the following details with your returned products:
Your name
Your Address
Your order ID number
Reason for return
*Original condition means that there are no scratches or marks on the item, and the items packaging has not been opened or damaged in any way.
Exchanges: Please note that we cannot accept exchanges. Instead we would suggest that your initial order is returned and refunded as per the above, and that you then place another order with the other items that you would like.
Cancellations: We aim to dispatch and ship orders as soon as possible (usually same or next working day). If you would like to cancel your order, please email us immediately and if it has not yet been dispatched, we will cancel it and issue you with a refund. Please note however that we cannot guarantee the cancellation of orders - if your order has already been dispatched, you will need to return it to us, and once received back, we will issue you with a refund.
Change of Address:
If you would like to change your delivery address, please email us on ellea@100acres.co.uk as soon as possible after placing your order and we will do our very best to assist you.
Please note that there is no guarantee that we will be able to change the delivery address - not only do we use a next day courier by default, but our warehouse team are also incredibly efficient and may have dispatched your order by the time we get to your email (while we try to respond to all emails within 1 working day, due to the sheer volume of emails we receive, on some occasions it may be more like 2-3 days).
Please note that responsibility to enter the correct shipping address at the time of placing the order lies solely with the customer, and while we will do all we can to help, changing the delivery address may incur a second delivery charge of £4.95.
Faulty, damaged or incorrect items & orders
We conduct stringent quality control checks before dispatch. In the unlikely event that you do receive a faulty, damaged or incorrect item, please contact us on customercare@100acres.co.uk where we will assist you with your case.
Please note that the reporting of any faulty, damaged or incorrect items must be reported to us on customercare@100acres.co.uk within 28 days of receiving your items.
Any faulty, damaged or incorrect items reported after 28 days will not be accepted.
If returning items due to them being damaged or incorrect, we will refund you both the item cost and return postage costs. Returning the items are the responsibility of the customer, but please enclose a valid invoice or receipt indicating the return postage costs, which we will then fully refund.
Alternatively, you may choose to take replacement or alternative items equalling the value of your initial items.
Gift Returns
We are only able to process returns and refunds with the original purchaser of the goods as refunds will be processed to this purchaser’s credit/debit card. If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a replacement item of the same value or full refund.
This returns & refunds policy does not affect your statutory rights.
If you have any queries concerning our returns & refunds policy, please email us on customercare@100acres.co.uk.